MetroAtlanta Ambulance Service

Constant micro managing, communication is virtually non existent. Actively would avoid at all possible

While I recognize that Metro handles our local 911 services, my experience as a hospital care coordinator has been very frustrating. It is unfair to patients and their families when ETAs are given, only for the ambulance to show up 3, 4, or sometimes 8 hours later without any explanation. To be clear, this is not a reflection of the individual crews or dispatchers doing their best, but rather a systemic communication breakdown. It is extremely difficult to do our jobs when we are left stuck on hold indefinitely, hoping someone will pick up and give us a realistic update so we can properly inform waiting patients. Proactive communication is desperately needed, if they are running significantly behind, they should be calling the hospital to let us know rather than leaving us in the dark

Pros: New or very well-maintained trucks and gear. Reliability on shift when it comes to equipment. Cons: Constant micromanagement and feeling monitored non-stop. Hard to just do your job without feeling watched. Bottom line: Good gear, heavy oversight. And seriously, watch those clearance heights in the sprinter vans.